WORD POWER IS A PERSONAL
CHOICE
© Mardi Milligan, MBA
Research says 80% of our self talk is negative.
Self talk are the words we hear inside our heads like: “I’m
not worthy” or “I’ll never be able to do that.” It’s one thing
to become aware of those silent words, but it’s also an eye
opener to become aware of what we say out loud regarding our
organizations during our regular workday. If we want our lives
and business to be better, we need to move on to the solution
and not stay stuck in the problem.
As a customer,
I am continually amazed at the negative complaining I hear
in casual conversations from employees about their places
of business. As a professional businesswoman, I’d like to
ask each of you to start listening to the words you use
when talking about your business to co-workers, customers,
family and friends. Please take these golden marketing opportunities
to spread positive words about your products and services,
instead of diminishing yourself and your business via complaints.
Each employee’s positive attitude helps increase your business,
while negativity keeps potential customers away.
If you exude
positive energy, A+ to you because you know this type of
empowerment works. For those who find comfort in staying
in the negative, I challenge you to a plan of action to
eradicate negative thinking and speaking. Instead of saying
“my company or co-worker sucks”, say “I am so glad I work
for a company with great benefits” or “Susie has some things
going on in her personal life and I’m going to just remember
to be kind to her”.
Self empowerment comes through the choice of
what we choose to think
and say through “word power”!
Fine Tuning Solutions would
love to give you a free customer service assessment, so
call 406-542-9258 now! Tune in and see how it's currently
working. We offer a three-hour workshop and come to you--any
day, any time, any place. Keep fine tuning your customer
service and communication skills in order to keep that customer
satisfied!
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